Start of shift checklist

A five-minute routine for the first minutes of any shift: people, handover, equipment and priorities.

Use it on screen
Start of shift checklistPeopleHandoverEquipment and safetyPriorities▶️
How to use itThe shift lead runs through it at the start of every shift. It works for restaurants, retail, warehouses, security and care teams.

Who it is for and when to use it

The first ten minutes decide how the rest of a shift goes. If nobody checks who actually showed up, what the previous shift left open or whether the equipment works, problems surface at the busiest moment.

This checklist is deliberately short so it gets used every day. Add two or three items specific to your site and remove what does not apply.

14 items. Use it on screen, or print it and fill it in by hand.

People

Handover

Equipment and safety

Priorities

Using the start of shift checklist well

  1. Print a stack and keep it at the lead’s station, or use it on a tablet.
  2. Tick items in order. It takes about five minutes.
  3. Write problems on the end-of-shift report so the next lead sees them.
  4. Review completed lists weekly for repeated issues.
  5. Update the list when your operation changes.

How one team uses it

At 6 am the warehouse lead sees that two of nine pickers have not clocked in. One called in sick and one is running late. She moves a packer to picking until 7 am, reads the night shift report about a broken pallet jack, tags it out of service, and briefs the team on a large order due by noon.

Why keep a start of shift checklist

Recording who actually clocked in at the start ties attendance to the time records employers must keep accurately for non-exempt staff under the FLSA. The walkway and equipment checks support OSHA’s general requirement to keep the workplace free of recognized hazards, such as a wet entrance floor at the start of a busy evening.

A filled-in start of shift checklist

Clocked in 7 of 8, Lakeside Grocery, Spokane; Mia called out at 1:40 pm
Stations Leo registers 1 to 3, Ana deli, Sam produce
Breaks Staggered at 4:30, 5:00 and 5:30 pm
Handover Day report: dairy cooler door sticking
Safety Wet floor at entrance mopped, cone placed
Priorities Pie pre-order pickups, truck at 6 pm
Manager on call Jo, (509) 555-0191

Mia’s call-out time sits next to her name so the manager can later check it against the call-in policy. Breaks are spaced half an hour apart so the deli is never left alone during the after-work rush.

Frequent start of shift checklist mistakes

Edits most teams make to the start of shift checklist

Call centersSwap the equipment check for a login and queue check, and replace stations with channel assignments such as phone, chat and email.
Home care agenciesRun it as a quick phone huddle, confirming each caregiver has reached their client and that medication or visit notes are up to date.
Quick winAsk one rotating crew member to read out the shift’s three priorities instead of the lead. Saying it aloud helps it stick.

Common questions

Who completes it?

The shift lead or supervisor on duty.

How is it different from an opening checklist?

An opening checklist prepares the site once a day. A start of shift checklist runs at every shift change.

Should it be signed?

Initials and time are enough for most teams.

What if something fails a check?

Record it, fix it or escalate it before the issue grows.

What should a shift lead do when the shift starts short-staffed?

Cover the stations that cannot close first, then work the call-in or on-call list your policy allows, and write down the gap with the times. Do not solve it by cutting breaks where your state requires them. If the gap lasts, tell the manager on call before the rush rather than after.

How long should the start-of-shift huddle take?

Keep it to a few minutes, standing at the work area, after everyone has clocked in. It is paid time, so it should never happen before people punch in. If it regularly runs long, move the detail into the written handover instead.

Related resources

More for the same job

Related guides and tools

Schedules that check the clock

EZTime schedules include shift reminders and real-time labor costing, and the clock can refuse punches outside an assigned shift. Book a demo to see it with your team.

General information to adapt to your business. Examples on this page are fictional.