Record when a product, service or process does not meet a requirement, and track the fix.
Manufacturing, food production, construction and service businesses use NCRs to stop quality problems from repeating. The form makes sure each issue has an owner and an end.
Keep the language factual. The goal is to fix the process, not to blame a person.
12 items. Fill it in on screen or print a copy.
A food producer finds a batch of labels with a wrong allergen statement before shipping. The NCR records the batch, puts it on hold, traces the cause to an outdated label file, and adds a sign-off step before printing.
ISO 9001 requires control of nonconforming outputs and documented corrective action, and many customers ask suppliers for NCR records even when the shop is not certified. A numbered NCR also gives traceability if the same batch or job is questioned later.
| NCR number | NCR-0412, Sept 23 |
|---|---|
| Found by | Jorge, final inspection |
| Affected | Job 2219, 14 upper cabinet doors |
| Requirement not met | Drawing calls for 3/4 in. overlay, doors at 1/2 in. |
| Containment | Doors held; install moved 3 days, customer told |
| Root cause | CNC program used an old drawing revision |
| Corrective action | Revision check added to CNC setup sheet, owner Beth |
Tri-County Millwork, a cabinet shop in Grand Rapids, told the customer about the delay even though the bad doors never left the shop. The fix targets how revisions reach the machine, not the operator.
Anyone who finds an issue.
No, any process can use it.
Per your quality system or customer requirements.
Inform them as your contract requires.
Corrective action removes the cause of the problem you found, such as fixing the outdated file that produced bad parts. Preventive action looks for the same weakness elsewhere, such as checking every other program that uses that drawing. Recording both shows the problem was closed and not just patched.
It is a disposition that accepts the nonconforming item without rework because it still works for its purpose. Other dispositions are rework, repair, scrap or return to supplier. When the item does not meet a customer’s specification, ‘use as is’ normally needs the customer’s written approval.
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