Timekeeping best practices

Ten habits that keep time records accurate, fair and ready for payroll.

In shortRecord time as it happens, make corrections visible, review exceptions weekly and keep records in one place. Small habits cut payroll errors and disputes.

Why it matters

Time records drive pay, scheduling and often compliance. Errors are expensive: they cause pay corrections, unhappy employees and, in some cases, claims. A few simple habits prevent most problems.

Ten practices

  1. Record time as it happens, not from memory.
  2. Write a clear timekeeping policy and share it.
  3. Define the workweek and pay period.
  4. Use one system for everyone.
  5. Make corrections visible with a note and history.
  6. Review missed punches weekly.
  7. Require approval before payroll.
  8. Train managers on the process.
  9. Protect employee data and limit access.
  10. Audit a sample each month.

What to include in the policy

Example: a weekly routine

Every Monday a manager opens the previous week’s exceptions, fixes three missed punches with notes, approves the team’s timesheets and sends them to payroll by noon. The whole routine takes about 20 minutes because the data is clean.

Choosing the right tool

Paper and spreadsheets work for very small teams, but they depend on people typing. A time and attendance system captures punches, can use methods such as mobile, kiosk or NFC, and gives managers a clear exceptions list.

What good looks like in different teams

A restaurant needs quick punches at the start of a rush, clear break tracking and approval at the end of the week. A field team needs mobile punches, location proof where appropriate and easy corrections. An office team needs simple remote clocking and project or role tracking.

The practices are the same. The tools and the review rhythm change with the work.

Mistakes that cost the most

A 30-day improvement plan

  1. Week 1: write the policy and define the workweek.
  2. Week 2: choose one way to punch for everyone and train staff.
  3. Week 3: start a weekly exceptions review.
  4. Week 4: add approvals and run a first audit.

Measuring progress

Track the number of missed punches per week, the number of corrections and the time spent preparing payroll. If all three fall over a month, your changes are working. Share the numbers with managers so improvements stick.

Employee communication

People follow rules they understand. Explain why accurate time matters for pay, and show how to fix a mistake. A short guide at the point of punching, such as at a kiosk, reduces errors more than a long handbook.

Putting the habits into a weekly routine

A sample weekly rhythm
Day Task
Monday Review last week’s exceptions
Wednesday Check overtime trends
Friday Approve timesheets
Month end Run a short time audit

The routine matters more than any single tool. When managers know exactly what to check and when, problems get fixed while they are small.

Getting employees on board

Explain how accurate time protects their pay. Make clocking in easy, respond quickly when they report an error and thank them when they catch a problem. People follow processes they understand and see working.

Avoid the temptation to add rules whenever something goes wrong. Fix the cause instead. More rules tend to confuse people and create new loopholes.

What good looks like after three months

If your results look different, return to the habit that is slipping and improve that one thing.

Before and after the shift: what counts as work

Many timekeeping disputes are about the minutes around a shift, not the shift itself. Under the Fair Labor Standards Act and the Portal-to-Portal Act, the paid workday generally runs from the first principal activity to the last. Some common cases:

Is it paid time under federal rules?
Activity Generally paid? Note
Logging into computers and phone systems before taking calls Yes The DOL treats it as part of the job in call centers
Travel between job sites during the day Yes Normal home-to-work commute is not paid
Required meetings and training Yes Unless all four DOL conditions for voluntary training are met
Waiting in a security screening line after the shift No, federally California and some other states treat it as paid
Answering work messages after hours Often yes If the employer knows or should know it is happening

State law can be stricter than federal law. When in doubt, record the time and ask.

Off-the-clock work and unauthorized overtime

Under DOL rules, work that an employer suffers or permits must be paid, even if nobody asked for it. If a cashier stays 20 minutes after closing to finish counting the till, that time is paid, whether or not the overtime was approved. You can enforce a policy requiring approval for overtime and discipline people who break it, but you cannot withhold the pay.

The practical fix is prevention. Link the clock to the schedule so early clock-ins are blocked unless approved, use forgot-to-clock-out alerts, and make it easy for employees to record the real time. EZTime supports all three, and its labor rule alerts warn managers as overtime thresholds approach.

Good practice for mobile and field teams

Who should be able to edit time

Limit edit rights to the people who approve time, usually the direct manager and one payroll or office lead. Employees should be able to request a change, not make it. Every change should carry a reason and the name of the approver. When one person both edits and approves without a second look, honest mistakes and dishonest ones look the same in the records.

Frequently asked questions

How often should I review time records?

Weekly is common, and always before payroll.

Do I need approval workflows?

They are strongly recommended because they reduce errors.

Who should have access to time data?

Only people who need it for their role.

Do I have to pay for overtime I did not approve?

Yes. Under the FLSA, work you suffer or permit must be paid. You can discipline an employee for breaking an approval policy, but you cannot refuse to pay for hours worked.

Is time spent logging into a computer before a shift paid?

Generally yes, where logging in is necessary to do the job, such as in a call center.

Where to go next

Useful next steps

Make accurate hours the default

See how EZTime records start, stop and breaks so your reports are ready for payroll.

General information as of November 2026. Not legal or payroll advice. Examples are fictional.