Short answer: A retail sales associate helps customers find products, answers questions, recommends items and completes sales. Sales associates also restock shelves, keep the sales floor neat, manage fitting rooms, run the register when needed and help with opening, closing and inventory counts.
Sales associates turn browsers into buyers.
Retail sales associate job description template
Job title: Retail sales associate
Reports to: Store manager or assistant manager
Summary: Give customers helpful, friendly service, drive sales and keep the store ready to shop.
Duties
Greet customers and help them find what they need.
Explain product features, sizes and prices and suggest related items.
Meet sales goals and promote store programs and loyalty sign-ups.
Ring up sales and handle returns at the register when needed.
Restock shelves, fold merchandise and keep displays neat.
Manage fitting rooms and recover the floor.
Help with deliveries, price changes and inventory counts.
EZTime builds retail schedules around foot traffic, sends shifts to employees’ phones, handles swaps and time-off requests, and tracks hours with the time clock.
Frequently asked questions
What does a retail sales associate do?
Helps customers find products, makes sales, restocks the floor and helps at the register.
What is the difference between a sales associate and a cashier?
A sales associate mainly helps and sells on the floor; a cashier mainly handles checkout.
What skills does a retail sales associate need?
Customer service, product knowledge, selling and reliability.
